Privacy Policy

Privacy Policy
Last Updated: 09/MAR/2025

1. Introduction

Welcome to Kylemore Hotel. Your privacy is important to us, and we are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and Irish data protection laws. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website (https://www.kylemorehotel.ie/) or use our services.

2. Data Controller

Kylemore Hotel in Connemara, Co. Galway, Ireland, is responsible for processing your personal data.

3. What Data We Collect and How We Use It

We collect and process the following types of personal data:

  • Identity Data: Name, surname, title, nationality.
  • Contact Data: Email address, phone number, postal address.
  • Booking Data: Reservation details, check-in/check-out dates, room preferences.
  • Payment Data: Credit/debit card details (processed securely via third-party payment providers).
  • Technical Data: IP address, browser type, operating system, and website usage data.
  • Communication Data: Emails, phone calls, or inquiries you send to us.
  • Marketing Data: Preferences for receiving promotional offers and newsletters.

We use this information for:

  • Processing and managing reservations and payments.
  • Communicating with you about your booking and customer service inquiries.
  • Enhancing your website experience through analytics and improvements.
  • Sending marketing communications if you have given consent (you can opt out anytime).
  • Meeting legal obligations such as guest registration and tax compliance.

4. Legal Basis for Processing

We process your personal data under the following legal bases:

  • Contractual necessity: To fulfill our obligations when you book a stay with us.
  • Legitimate interests: For business administration, security, and service improvements.
  • Legal obligations: To comply with regulations, such as tax laws and guest registration requirements.
  • Consent: For marketing and promotional communications (you can withdraw consent at any time).

5. Data Retention

We retain your personal data only as long as necessary:

  • Booking records: Up to 7 years for accounting and legal purposes.
  • Marketing data: Until you opt out.
  • Website analytics: A maximum of 2 years.

6. Data Sharing & Third Parties

We do not sell your data. However, we may share it with:

  • Service providers: Payment processors, IT support, and booking platforms.
  • Legal authorities: When required by law.
  • Business partners: Only as needed for operational purposes.

All third parties must comply with GDPR and protect your data.

7. Secure Reservations

When you make a reservation through our website, you will be linked to our third-party booking system, FreetoBook, which processes your booking securely using encryption (SSL technology).

8. Protecting Your Information

We use security measures to protect your data from unauthorized access, including encryption, firewalls, and secure hosting.

9. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect or process data from minors.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices, so we encourage you to review their policies before submitting any personal information.

11. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Improve website functionality and user experience.
  • Analyze site traffic and performance.
  • Provide personalized content and advertisements (with your consent).

You can manage your cookie preferences through your browser settings. For more details, see our Cookie Policy.

12. Your Data Protection Rights

Under GDPR, you have the following rights:

  • Right to Access: Request a copy of your data.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your data (subject to legal obligations).
  • Right to Restriction: Request limited processing of your data.
  • Right to Object: Opt out of marketing communications.
  • Right to Data Portability: Request transfer of your data to another provider.

To exercise these rights, contact us. We will respond within one month.

13. Updates to This Privacy Policy

We may update this policy periodically. Any changes will be posted on our website with a revised date.

14. Contact Us

For any questions or data protection requests, please contact:
Kylemore Hotel, Connemara, Co. Galway.
Email: info@kylemorehotel.ie
Phone: +353 95 41141

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Data Protection Commission (DPC) Ireland at www.dataprotection.ie.